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  1. #1
    Member whitewash's Avatar
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    Jul 2010
    Location
    Vincennes, Indiana
    Posts
    38
    So as alot of you know my bike has been broken down from a dropped valve. I found this company just from a google search and noticed they were actually located in Indiana pretty close to where I live. Prices seemed fine, shipping was pretty bad but that seems to be the norm alot of these days. Anyway I ordered August 2nd, it has been 20 days and I'm still waiting on 2!! parts. Parts that were supposedly shipping Friday 13th. Enjoy these emails... Newest first btw...



    Whitewash,





    I apologize for the mis-information from one of our employees. Were having a little bit of trouble with our new accounting software. I'm showing that all but 1 of part 93440-10085-00 CIRCLIP,OUTER, and 1 of part 5H0-11133-11-00 GDE,INTK VLV 1 O/S, were shipped out on the 12th under USPS tracking number 999999999999999. Your two missing parts will be delivered too us and shipped too you today. I do apologize for any inconvenience this may cause you and please bear with us during our difficulty with this changeover.





    ~Adam



    ______________________________________



    From: "Whitewash" <*************>

    Sent: Wed Aug 11 2010 03:23:12 PM

    To: [email protected]

    Subject: RE: CCP - Contact Us



    "2 of the parts were on backorder with honda"



    All of my parts were Yamaha..



    --- On Wed, 8/11/10, [email protected] <[email protected]> wrote:



    From: [email protected]

    Subject: RE: CCP - Contact Us

    To: "whitewash"

    Date: Wednesday, August 11, 2010, 8:12 AM



    2 of the parts were on backorder with honda they were released and we received them today and they should ship out by tomorrow.



    ______________________________________



    From: "whitewash"

    Sent: Tue Aug 10 2010 01:41:34 PM

    To: [email protected]

    Subject: CCP - Contact Us

    Name- whitewash



    Order# 999999

    Phone# 911



    8 days and my order hasn't shipped? Whats the deal?





    The last email I sent them was on the 19th yet again asking about the "shipped" parts, and have recieved no reply..

    I'm most aggrivated about how long my bike has been down and now I'm starting to lose interest in even riding it again because of this headache. I think I'll go to a dealer tomorrow and see how fast they could get the remaining parts in and fix the head.



    Now I understand that these guys are just a middleman, but when a business can't even adhere to their own policies something is definately flawed.



    Sorry for the rant but I'm at my wits-end with this...

  2. #2
    Member whitewash's Avatar
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    Jul 2010
    Location
    Vincennes, Indiana
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    38
    Update: Been on hold for over an hour. I'm givin up, time to go home.

  3. #3
    Senior Member bikerjosh's Avatar
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    Jul 2010
    Location
    Walnut Creek, CA
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    1,066
    Quote Originally Posted by whitewash View Post
    Update: Been on hold for over an hour. I'm givin up, time to go home.


    Sounds like my experience with the california dmv. Wait on hold for an hour, then given the wrong information. So I have to call back and wait on hold again.

    Sorry for your experience.

    For future reference I have always had good luck with Bikebandit.com



    Josh
    Not all men are capable of greatness, but all possess toughness.
    2001 TW a mod or two maybeHidden Content

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  5. #4
    Senior Member rm_hm's Avatar
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    Jul 2010
    Location
    Near Narrows Bridges, WA State
    Posts
    1,619


  6. #5
    Member whitewash's Avatar
    Join Date
    Jul 2010
    Location
    Vincennes, Indiana
    Posts
    38
    Well good news guys!! My parts were sitting in my mailbox when I came home tonight. Since these problems I have found numerous other people who've had issues with them too. The main reason from ordering from them was that I had ordered from them once before and everything went great. They are just so close to me I had to give in for the shipping time. The package I recieved today was just postmarked on the 20th. To bad it was a mess just getting it shipped. I hope they can get whatever they need to figured out, but it seems they've got a big hole to dig themselves out of now. Oh well, off to the shop I'll go tomorrow with everything in tow. Hopefully that will go alot smoother.

  7. #6
    Senior Member Gerry's Avatar
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    Jul 2010
    Location
    Paradise, Calif.
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    3,513
    In this day and age, it seems technology and luck allows many businesses to look bigger than they are in reality. Case in point; many years ago I decided to go into 'business' makeing a tear-drop bicycle trailer. I had a Friend that had recently graduated with honors with a degree in 'Graphic Design' and worked with a large local firm. She was able to design me a very nice brochure, the likes of which I could never afford. The long and the short of this is, I had three yards of fiberglass cloth and two gallons of resin and was fabbing this stuff in my rented carport. The brochure on the other hand was so nice as to suggest a viable business in a nice Industrial Park.



    A couple of years ago I had occasion to order a 55 tooth rear sprocket from Sprocket Specialists. Since their 'plant' was a reasonable drive away, instead of shipping, I opted to drive out and pick it up. What I found was a "very modest" metal building surrounded by a chip-rock driveway and parking lot located behind a couple of old houses out in old pasture land in rural Oroville, CA.



    After that transaction and more recently, I attempted to order a couple of primary sprockets through my local Yamaha dealer. While I was at the counter, the parts guy called and placed my order with Sprocket Specialists. I was left with the impression that I would have my sprockets in a week or so. After two months, I told my Yamaha dealer to cancel my order. The two times the parts guy called the folks at Sprocket Specialists he was given a different reason for the delay. Given the economy, my thought was, this small, perhaps marginal business could not afford to spend money fabricating catalog listed parts for obscure bikes until their cash flow was more secure and more important obligations were met. Guess we need to keep each other informed. Gerry (CEO of Pac Wagon Bicycle trailers)



    Take care my Friend.........

  8. #7
    Junior Member jughead919's Avatar
    Join Date
    Aug 2010
    Location
    Meadville, PA
    Posts
    24
    Quote Originally Posted by mrgizmow View Post
    In this day and age, it seems technology and luck allows many businesses to look bigger than they are in reality. Case in point; many years ago I decided to go into 'business' makeing a tear-drop bicycle trailer. I had a Friend that had recently graduated with honors with a degree in 'Graphic Design' and worked with a large local firm. She was able to design me a very nice brochure, the likes of which I could never afford. The long and the short of this is, I had three yards of fiberglass cloth and two gallons of resin and was fabbing this stuff in my rented carport. The brochure on the other hand was so nice as to suggest a viable business in a nice Industrial Park.



    A couple of years ago I had occasion to order a 55 tooth rear sprocket from Sprocket Specialists. Since their 'plant' was a reasonable drive away, instead of shipping, I opted to drive out and pick it up. What I found was a "very modest" metal building surrounded by a chip-rock driveway and parking lot located behind a couple of old houses out in old pasture land in rural Oroville, CA.



    After that transaction and more recently, I attempted to order a couple of primary sprockets through my local Yamaha dealer. While I was at the counter, the parts guy called and placed my order with Sprocket Specialists. I was left with the impression that I would have my sprockets in a week or so. After two months, I told my Yamaha dealer to cancel my order. The two times the parts guy called the folks at Sprocket Specialists he was given a different reason for the delay. Given the economy, my thought was, this small, perhaps marginal business could not afford to spend money fabricating catalog listed parts for obscure bikes until their cash flow was more secure and more important obligations were met. Guess we need to keep each other informed. Gerry (CEO of Pac Wagon Bicycle trailers)





    i learned my lesson never again with these guys they had some trouble with their shipping software so it took me a month to9 get my parts then when they i opened the parts they sent me the wrong crankcase cover so here i am still down and doesnt look like the tw will be running this year thanks cheapcycleparts.com

  9. #8
    Senior Member ATXthumper's Avatar
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    Aug 2010
    Location
    Austin, TX
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    231
    anyone had any luck with www.babbittsonline.com ??



    i have ordered through them twice and the first time the shipping took a week longer than quoted, the second time it was over a month..

    i need to order some parts soon and i am hesitant to try for a third time.

    lets see, 1st time one week, second time one month....if my dedudctive reasoning skills are right the third time should take a year to get my parts.
    '01 TW200: Tusk D-Flex Handguards w/ Spoilers, Pro Taper Grips, LEDs in Idiot Lights, Headlight Rockguard, Stearns Seat Pad, Oversized Footpegs and a Loud Ass Horn -SOLD
    '91 TW200: Bone Stock

  10. #9
    Junior Member jughead919's Avatar
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    Aug 2010
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    Meadville, PA
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    24
    Quote Originally Posted by ATXthumper View Post
    anyone had any luck with www.babbittsonline.com ??



    i have ordered through them twice and the first time the shipping took a week longer than quoted, the second time it was over a month..

    i need to order some parts soon and i am hesitant to try for a third time.

    lets see, 1st time one week, second time one month....if my dedudctive reasoning skills are right the third time should take a year to get my parts.


    i order alot of my oem parts from motosport.com ive never had a problem with them at all.

  11. #10
    Senior Member ATXthumper's Avatar
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    Aug 2010
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    Austin, TX
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    231
    cool thanks! im already filling my shopping cart!
    '01 TW200: Tusk D-Flex Handguards w/ Spoilers, Pro Taper Grips, LEDs in Idiot Lights, Headlight Rockguard, Stearns Seat Pad, Oversized Footpegs and a Loud Ass Horn -SOLD
    '91 TW200: Bone Stock

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