I have a Yamaha dealer about 8 miles from my house. When I went in to ask for a price on some parts and told him what I had they almost laughed out loud. I felt a little embarrassed and very irritated. The prices they gave me were ridiculous and it was clear to me they didn't have any interest in doing any business related to the TW. The next day I tried another dealer which is about 25 miles from my house. When I walked up to the service counter and asked for the same parts I was greeted with a smile and a "oh I love those bikes, what year is yours!!!". The prices they gave me were significantly less.
Needless to say I had found the dealer I was going to be working with. My advice is to see if you can get a better reception at another dealer. To me, it is worth driving a little further for better customer service.