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Discussion Starter #1 (Edited)
Today I noticed many fairly large spots (the size of a dime or a nickel) on my Cyclerack where the paint has bubbled and come off and the rack has surface rust on it. I thought these things were powdercoated. My rack is maybe 6 or 7 years old, is always cleaned, washed or wet wiped down (and dried) if dirty, waxed occasionally like the rest of the bike, but it lives outside on the coast in a slightly salty environment. It has never been scratched or roughed up, but the paint can't even stand up to the air?
What a PITA, now I have to sand it down, cover it with a rust converter and either brush up the bare spots or spray the whole thing. Anybody else have a problem with the poor paint job on the Cyclerack? I'd like to take it off and send it back to them to refurbish or replace but I doubt they would be helpful at all. There was no indication of this previously, it happened all of a sudden in multiple spots, so I guess it was brewing for a long time 'till the rust popped through the crapped out paint. If any of you have repainted yours, what did you use for better protection?
 

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Like Brian said. Don and Marc are good people and want to keep customers for life, hence the lifetime guarantee. Go on the website and there is a link to contact them. Send them a message explaining what's wrong and leave a callback #. If it's on a weekday, they'll likely get ahold of you within that week. I left them a message on a Friday and Don called me on Saturday. Worth the effort.
 

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Discussion Starter #4
Sounds like a good idea, I will contact them tomorrow. Thanks for the suggestion.
 

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It is very possible they had a run of poor paint or powder coating or even some change in the base coat they used that is not adhering like it should. I think we all have seen cars and trucks that have all sorts of bare spots where the paint is just blowing off for no apparent reason other than something in the paint prep process. CR is a premier product for us and I am sure they will remedy this situation if you contact them. I had to dump my favorite F-250 super duty pick up with the 7.3 diesel engine because Ford used cheap Chinese steel for the oil pan that rotted through in just four years. The cost to replace the pan was upwards of $4,000 because the entire engine had to be removed and the killer was they would install the same junk pan because that is all they had available to replace it with. Imagine that! A $75.00 part would cost $4K to replace and there just was no other better pan to install. I will never own another Ford because of this failure and Ford's complete refusal to warranty their junk that they were very well aware of and even put out a service warning bulletin depicting how to re paint the pans before they rotted through.

GaryL
 

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Discussion Starter #6
I contacted them yesterday via email and heard back and was told they would replace it if I pay the cost of shipping, so we'll see what happens and how much that costs. I have a dozen pics I sent them of where the paint has failed all over the rack, if anyone's interested. They said these are guaranteed for life, and that should include powdercoated paint too. I'll let you know what happens.
 

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A free new rack for the price of shipping. Helluva deal. 30 bucks well spent.
 

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Discussion Starter #8
After sending them a dozen pics and then emailing them again, I have not heard back from them in 3 days. So I guess I'll have to call them and see what's happening.
 

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CR is a Father and Son side business and I believe the son has a full time job elsewhere. They are not big on email but the dad usually does answer the phone and is a pleasure to talk to. You did say that they said "Send it back and they will either fix or replace it". What more need be said?

GaryL
 

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Discussion Starter #10
In the email back to me they wanted to see pics, so I sent them a dozen and have not heard back from them, which was surprising. They answered my original email within one day, and they did not say, "send it back and they would fix or replace it" - I asked them if I needed to do that when I sent the pics, and never heard from them. Like I said above, I was told they would replace it for the cost of shipping. I do not know if and when that will be, or how much it will cost me., so if my emails are not answered, I have to call them.
Although my email client says the email was sent, without a response from them I have no idea if they ever received it or looked at it, so I have to call. OK? Why is this so hard?
 

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In the email back to me they wanted to see pics, so I sent them a dozen and have not heard back from them, which was surprising. They answered my original email within one day, and they did not say, "send it back and they would fix or replace it" - I asked them if I needed to do that when I sent the pics, and never heard from them. Like I said above, I was told they would replace it for the cost of shipping. I do not know if and when that will be, or how much it will cost me., so if my emails are not answered, I have to call them.
Although my email client says the email was sent, without a response from them I have no idea if they ever received it or looked at it, so I have to call. OK? Why is this so hard?
I can only respond to what you wrote, "I contacted them yesterday via email and heard back and was told they would replace it if I pay the cost of shipping".

How much of a better warranty can any of us expect? Send it back and you get a new rack then. Shipping might be around $30 and you would spend that much in time, effort and rattle can paint. My point is pretty simple, complaining about an issue that is easily remedied from one of our premier suppliers who stands behind their products does no one any good when they are willing to do the very right thing! We have had members who got mis aligned racks and even some who bent them or even had the tabs broken off and all were taken care of by CR with no questions asked. Shit happens and CR is more than willing to help you out for the price of sending it back. Tell us if you can what is so bad about that??????

My wife enjoys eating Girl Scout "Thin Mint" cookies. I want to know how many she has to eat before they start working?

GaryL
 

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3 days. What if they went up in the mountains for a couple of days (everyone deserves time off). Or if he or his wife went into the hospital. I know the son used to be in one of the reserves. Could still be and be gone. It could be so hard because the shop end of things is just a pop and son business and if one is gone it's just a pop OR son business. It could be so hard because MAYBE they don't work thursday and friday instead of saturday and sunday. If 3 days is too hard on you: may I suggest not to e-mail about an oil cooler from Meekdad, because he likes to go up in the mountains to fish or hunt which might have you pulling all your hair out if he is gone for a week. Then your head of hair; or lack of it; would look like mine --- and you wouldn't want that (trust me).
 

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3 days. What if they went up in the mountains for a couple of days (everyone deserves time off). Or if he or his wife went into the hospital. I know the son used to be in one of the reserves. Could still be and be gone. It could be so hard because the shop end of things is just a pop and son business and if one is gone it's just a pop OR son business. It could be so hard because MAYBE they don't work thursday and friday instead of saturday and sunday. If 3 days is too hard on you: may I suggest not to e-mail about an oil cooler from Meekdad, because he likes to go up in the mountains to fish or hunt which might have you pulling all your hair out if he is gone for a week. Then your head of hair; or lack of it; would look like mine --- and you wouldn't want that (trust me).
Like times 100! Damn!

GaryL
 

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I’m glad I’m not so picky about the cosmetic appearance on my TWs. Personally I would paint it with VHT paint and been done.
Me, too, but mine's a tool that's meant to be used. As long as she runs well... Does anybody know a paint that's a close match to my Cyclerack front rack?? I'd like to paint my converted CT90 rear rack.
Sorry for the hijack.

Mike
 

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If it were up to me I would paint everything John Deere Green. But unfortunately for me, my wife is a cop and she would TASE the living $#!+ out of me.
 

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Discussion Starter #17 (Edited)
I got the replacement rack in the mail yesterday. They thought mine rusted from being left to sit for a day or so with the metal of the frame exposed, so it started surface rusting before the paint was applied. That meant the paint didn't fail, the rust that formed undermined it bubbled up and flaked off the paint. I don't know how they prep these things before painting, but that's their explanation. Cost me a pretty penny because they sent it First Class 3 day delivery USPS from Idaho to Florida, but now I have a new clean Cyclerack.

I may put my old rack up for sale real cheap (just trying to recoup a little bit of money for my shipping of the new rack) if anyone's interested in redoing mine (sanding. priming. repainting).

A pointer to install this - hook up and screw in the bolts low down on the frame by the foot pegs before screwing in the 2 bolts underneath the seat - makes it so much easier and you don't have to wrestle with the fit.
 

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I got the replacement rack in the mail yesterday. They thought mine rusted from being left to sit for a day or so with the metal of the frame exposed, so it started surface rusting before the paint was applied. That meant the paint didn't fail, the rust that formed undermined it bubbled up and flaked off the paint. I don't know how they prep these things before painting, but that's their explanation. Cost me a pretty penny because they sent it First Class 3 day delivery USPS from Idaho to Florida, but now I have a new clean Cyclerack.

I may put my old rack up for sale real cheap (just trying to recoup a little bit of money for my shipping of the new rack) if anyone's interested in redoing mine (sanding. priming. repainting).

A pointer to install this - hook up and screw in the bolts low down on the frame by the foot pegs before screwing in the 2 bolts underneath the seat - makes it so much easier and you don't have to wrestle with the fit.
UNBELIEVABLE! You just got a brand new $200 rack from a great company and all you can do is bitch about the fraction it cost you for shipping. No thanks to CR for standing by their product and doing the right thing even though they don't believe it was a faulty paint job by them. DISLIKE!!!

GaryL
 

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If you make a profit on the rack you should send CR the money you made. Most people think just because a person own a business, that they are Rich. There rack business is probably more of a headache then a real money maker.
 

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Cycleracks.com is basically a hobby that turned into a small business. They stand by their products because they're honorable hard working folks who appreciate the value of a $. Overhead is expensive and they don't make all that much. They do it because they love it.
 
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