[Herecomesmongo]

Hey everybody, just though I'd finally contribute on here instead of just lurking. I bought a 2013 TW up here in Canada new from the dealership. Added their "bumper to bumper anything goes wrong we fix it" extended warranty, because I need another bike to wrench on like I need a hole in the head. Anyway, used if for a season, mostly teaching my girlfriend how to ride. Did some muddy trails with it, puttered around the city. Not quite 1000 k on the odo. Put it in the garage for winter, forgot to drain the gas. Wouldn't start after a couple months of sitting. Put in new gas, took apart the carb, cleaned it, still nothing, so I took it in to take advantage of said warranty. Apparently, there is 25% lss of compression, moisture and some small amount of dirt in the cylinder. Needs a new top end. They will not cover it through the warranty, either manufacturers nor extended. They are saying that it was "swamped" and that it is broken due to abuse.



I never swamped it, it has been only lightly used off road, but it has been through puddles and what not. Nothing crazy. Basic trail bike stuff... The air box and filter are not full of water and mud, which should be the case if I rode it into a lake or something, right? I'm not sure how to proceed with this. I'm thinking maybe the car wash? Anybody have any thoughts? Any insight would be appreciated. Thanks!,



Liegh



Oh, PS I've done more oil changes than recommended during the break in period, and only rode in town until it was over...

 

[assquatch20]

Go here to see how to appeal a warranty decision. Before you do it, I'd make sure you gave the shop owner a piece of your mind and see if they will change their mind about it.

 

[rm_hm]

I passed on the extended warranty after I read the fine print. Yamaha has dozens of loopholes to get them off the hook for fixing anything.



The only thing it seems to be good for is the infamous base gasket leak.





GENERAL EXCLUSIONS from this Y.E.S. Contract shall include ANY MECHANICAL BREAKDOWNS caused by: competition or racing use; installation of parts or accessories that are not of like kind and quality to Genuine YAMAHA parts; abnormal strain, neglect, or abuse; lack of proper maintenance, including Storage; accident or collision damage; contact with foreign materials or submersion; damage due to growth of marine organisms on surfaces; damage due to improper transportation; damage due to rust or corrosion; modification to original parts.





SPECIFIC EXCLUSIONS THIS Y.E.S. CONTRACT DOES NOT COVER:

• NORMAL WEAR AND TEAR ITEMS. SOME EXAMPLES ARE: Tires, brake pads, or shoes, brake rotors or drums, cables, clutch plates, hoses, fuses, spark plugs, final drive chains/belts, final drive sprockets, batteries, replacement filters, light bulbs, fluids not required in conjunction with repairing a Mechanical Breakdown. Additional examples for Watercraft include the impeller, impeller liner and intake grille, mats, bumpers, body seals or gaskets and anodes, control cables and spark plugs. Additional examples for Snowmobiles include skis, track, wheels under track, hyfax/slide rail, clutch weights, rollers, pins and bushings.
• Mechanical Breakdown caused by improper storage. The Customer must have proof that proper storage procedures have been completed if requested by YAMAHA in relation to a specific Mechanical Breakdown.
• If a particular Mechanical Breakdown is caused by operation or maintenance other than as shown in the applicable owner's manual, that Mechanical Breakdown will not be covered by this Y.E.S. Contract.
• APPEARANCE-RELATED DAMAGE SUCH AS scratches; nicks; dents; fading paint and trim, tears, corrosion, gel coat stress cracks, and growth of marine organisms on surfaces.
• AUDIO COMPONENTS
• Mechanical Breakdown while the vehicle is under the YAMAHA Limited Warranty or the YAMAHA Sport Boat Components Limited Warranty or when the component is covered by a manufacturer's modification or recall program.
• For Sport Boats: the hull and deck on your vehicle are covered by the Limited Warranty for a period of five (5) years. The Y.E.S. Contract does not provide coverage for the hull and deck.
• For Snowmobiles: Mechanical Breakdown caused by operation of vehicle when there is not adequate snow.
• Damage from theft, fire, freezing, vandalism, riot, explosion, flood, hail, lightning, earthquake, windstorm, water, or collision.
• Mechanical Breakdown or damage to ANY COMPONENTS caused by water, sand and/or corrosion, or impact with underwater object. 11. Loss which occurs due to failure to maintain proper fluid and/or lubricant levels as specified by YAMAHA or due to improper oil/gas mixture ratios.
• FAILURE OF FINAL DRIVE CHAINS/ BELTS OR SPROCKETS, DAMAGE DUE TO FINAL DRIVE CHAIN/BELT BREAKAGE.
• Damage due to alteration, modification or use of the covered vehicle not recommended by YAMAHA.
• Damage due to failure of "non-stock" or modified parts.
• Vehicles used for commercial purposes. Examples of commercial use are: rental, delivery, hauling for hire, police, harbor patrol or emergency services. In general, if a vehicle will be used to make a profit, it is considered commercial usage.
• NORMAL MAINTENANCE, ADJUSTMENTS, TUNEUPS, PARTS OR LABOR NOT REQUIRED TO REPAIR A MECHANICAL BREAKDOWN, OR FLUIDS NOT REQUIRED IN CONJUNCTION WITH REPAIRING A MECHANICAL BREAKDOWN.
• INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND INCLUDING LOSS OF USE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
• The Customer must either (a) use the Maintenance Log provided with the Y.E.S. Contract and have it verified by the YAMAHA Dealer that performs the services or repairs; or (
  the Customer must keep receipts or other records that show the cost, dates, mileage, elapsed hours, services, and repairs performed, including storage. Failure to show proof of servicing may result in the denial of coverage.
• FOR USED VEHICLES, SEALS AND GASKETS ARE NOT COVERED, UNLESS THEY ARE REQUIRED TO REPAIR A MECHANICAL BREAKDOWN OF A PART OTHER THAN THE SEAL AND/OR GASKET.
• THIS Y.E.S. CONTRACT DOES NOT COVER REPAIR OR REPLACEMENT OF PISTONS AND/OR RINGS TO IMPROVE ENGINE COMPRESSION WHEN A MECHANICAL BREAKDOWN HAS NOT OCCURRED. LOSS OF ENGINE COMPRESSION IS NORMAL WEAR AND TEAR.

Surefire way to void an extended warranty

 

[small's]

Either way it sounds like they are trying to hose you!! If what you say is correct. But i dont see how you would have any damage unless the bike has some serious issues from the factory.

 

[rm_hm]

Will someone finish this story?

 

[kj7687]

Sorry to hear of your experiences. I no longer have any faith in warranties because of issues just such as this. From what I can tell, without actually researching the subject specifically, Yamaha seems to be among the worst with warranty stuff and consumer relations (as compared to other major manufacturers). It is what it is man. Hopefully you can get someone to fix your bike under warranty! Try to remain patient and don't allow yourself to get angry and cuss anyone out - as easy as that would be, as this isn't going to help your situation. Instead try to keep it professional and use logic instead of emotion when arguing about why the warranty should cover it and such. Let us know what happens.

 

[kj7687]

Either way it sounds like they are trying to hose you!! If what you say is correct. But i dont see how you would have any damage unless the bike has some serious issues from the factory.

Agreed. Unless some maintenance procedure was performed drastically wrong (such as not putting oil in after changing filter...), there should never be a problem like this 600 miles from new, on any bike.

 

[kj7687]

Either way it sounds like they are trying to hose you!! If what you say is correct. But i dont see how you would have any damage unless the bike has some serious issues from the factory.

Agreed. Unless some maintenance procedure was performed drastically wrong (such as not putting oil in after changing filter...), there should never be a problem like this 600 miles from new, on any bike.

 

[littletommy]

Hey everybody, just though I'd finally contribute on here instead of just lurking. I bought a 2013 TW up here in Canada new from the dealership. Added their "bumper to bumper anything goes wrong we fix it" extended warranty, because I need another bike to wrench on like I need a hole in the head. Anyway, used if for a season, mostly teaching my girlfriend how to ride. Did some muddy trails with it, puttered around the city. Not quite 1000 k on the odo. Put it in the garage for winter, forgot to drain the gas. Wouldn't start after a couple months of sitting. Put in new gas, took apart the carb, cleaned it, still nothing, so I took it in to take advantage of said warranty. Apparently, there is 25% lss of compression, moisture and some small amount of dirt in the cylinder. Needs a new top end. They will not cover it through the warranty, either manufacturers nor extended. They are saying that it was "swamped" and that it is broken due to abuse.



I never swamped it, it has been only lightly used off road, but it has been through puddles and what not. Nothing crazy. Basic trail bike stuff... The air box and filter are not full of water and mud, which should be the case if I rode it into a lake or something, right? I'm not sure how to proceed with this. I'm thinking maybe the car wash? Anybody have any thoughts? Any insight would be appreciated. Thanks!,



Liegh



Oh, PS I've done more oil changes than recommended during the break in period, and only rode in town until it was over...

What about the "lemon law"? You bought a lemon.

 

[Stromper]

They may be morons or crooks



Get her back, get her started then go like 25 miles then check compression



Then do the valve adjustment and check it again



Even if there is rust on the rings most should clear out, it isn't being prepped for the big race



Change the oil and filter... watch the filter thing